The main business function of Black Hawk
Valuation Services is to receive property valuation orders from lenders and place those orders with real estate
agents and appraisers. The
Operations Manager is responsible for effectively and efficiently
managing this process including supervising the staff involved in this
Screen new orders to assist staff with proper
Provide quality control review of completed
reports. Work with staff
to correct errors or other problems.
Contact agents or appraisers as needed to resolve issues.
Return completed orders to clients.
Ensure proper follow-up of existing orders by
Work with clients to resolve any problems
elevated by clients or staff.
Train new staff as needed.
Train existing staff on new procedures.
Update procedural documentation manual.
Design new management reports.
Assist partners with bookkeeping functions.
Backup staff handling inbound phone calls.
Miscellaneous duties as assigned.